Customer Service

Shipping & Delivery

Kidsaw aims to deliver all goods within 48 hours, however, this time frame depends on the product(s) being ordered and your customers location. All goods will be sent to the shipment address supplied on your order, if this information is incorrect and your product(s) has/have already been sent, a reshipping charge will be incurred as deliveries can't be rerouted once in transit.

Kidsaw will supply tracking information for every order.

Privacy & Security

All credit / debit card payments are processed off-site by PayPal. The Kidsaw website holds no financial information except for transaction ID’s, which are used to link payments to orders.

The Kidsaw website is 100% PCI compliant.

Returns & Replacements

Please see our business to business terms and conditions regarding returns in the provided PDF. This can be downloaded at the bottom of this page under the header Business to Business - Terms & Conditions


As soon as an order is placed with Kidsaw, we will process it within 1 working day (excluding bank holidays and weekends). Please make sure you have up to date contact information on your account as we will try to phone and email you if any problems arise.

Orders are delivered Monday to Friday only.

Viewing Orders

Your orders are viewable from the ‘My Orders’ option on the left hand side under the ‘My Account’ section.

After we have processed your order, it may still say ‘Processing’ on the order status, however if you click ‘View Order’ to right hand side of this then ‘Track your order’ a popup window will open with the tracking information.

Updating Account Information

Please make sure all information is correct before ordering, especially addresses. If we have shipped goods and an address is wrong, fees will be incurred to reship the parcel(s).

Business to Business - Terms & Conditions

These can be viewed by clicking here.

This page was last updated: 26/02/2024.

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