Notification to Kidsaw must be made within 7 days of receipt of your goods, in writing via e-mail to
and fully outlining the relevant issue / cause for the requirement to return the said goods.
Goods must be unused / un-assembled and returned in their original packaging and condition - we will not accept returns of used / assembled or incorrectly packaged items.
In the unlikely event that goods arrive faulty or damaged, please inform us immediately so that we can replace them in part or whole in accordance with your statutory rights.
We are only able to refund the cost of postage where goods are supplied in a faulty or damaged condition. These conditions do not affect your statutory rights.
If the customer wishes to return items that are as a result of change of mind, Kidsaw reserves the right to make a restocking chrage of 15% of the total value of the original order. (Goods must be returned in original packaging and of mint condition to receive a refund)
Kidsaw reserves the right to make a pre-advised charge for the collection of goods from your premises.
Your statutory rights are not affected by any of the terms outlined above.